Frequently Asked Questions

  • WHAT ARE PHTHALATES?
    Phthalates (pronounced THAL-ates) are organic chemicals produced from oil and are the most commonly used plasticisers in the world. They are a family of chemical substances that have been in use for about 50 years, primarily to make polyvinyl chloride (PVC) soft and flexible. Although the various kinds in use today have some structural similarity, each one is different in the way it performs. Phthalates look like clear vegetable oil and have little or no smell. We are all familiar with the products that are produced using plasticisers but we often take for granted the benefits they bring … flexibility, durability, longevity, and low cost. Phthalates are not used alone as they are always incorporated into an end product such as something that is made of PVC. This can include everything from PVC flooring and cable sheathing to life-saving medical devices. When phthalates are added into the vinyl manufacturing process they act as a softener and a lubricant. Thanks to plasticisers the range of applications in which PVC is used have been greatly extended. They have been part of the revolution to provide low cost, high performance materials that make our everyday lives much easier. Not all phthalates are used as plasticisers for PVC. Different phthalates keep nail polish from chipping, make perfume linger longer, or make tool handles strong and more resistant to breaking. Others help adhesives, sealants, paint pigments and many other materials perform their jobs better. Because phthalates are so widely used, they have undergone extensive testing for possible health and enviromental effects and are among the most widely researched of all chemical substances. Research findings and current assessments of the health and environmental effects of phthalates clearly show that they do not pose a risk to human health or the environment. Phthalates do not persist in the environment; they biodegrade readily. They do not accumulate in animals or humans; inside the body, they break down quickly and are excreted. Most important, in their long history of beneficial use, there is not one known case of them ever having caused anyone any harm. To the contrary, they have contributed not only to our increased well-being in everyday life but they are also important and often unique components of many of today’s life saving medical devices.
  • CAN I RETURN PRODUCTS IF I DON’T LIKE THEM?
    Should you not be completely satisfied with your purchase simply return the item(s) back to us in its ORIGINAL condition and you will be fully refunded less any carriage charge. We Advise that items are sent back using recorded delivery, as all items are your responsibility until received by 4Play.
  • WHAT HAPPENS IF ANY OF MY PURCHASES ARE DAMAGED OR BROKEN?
    Please ensure that the batteries are inserted correctly, however if the item is still faulty then simply call us for our FREEPOST address to return your item(s). Once we receive the item(s) we will exchange like for like or refund you, whatever you choose at the time of return.
  • HOW LONG DOES IT TAKE TO GET MY DELIVERY?
    Every order that is placed before 2pm will be sent out the same day for next working day delivery (excluding weekends) providing the items are in stock at time of order.
  • WHAT HAPPENS IF I AM NOT IN MY HOUSE WHEN THEY DELIVER?
    The driver will attempt to drop your parcel off however if you are not in they will leave a card to say they have been. You can either call to arrange re-delivery or collect the parcel from the depot. If you fail to do either within 7 days the items will be returned to us and you will be charged re-delivery.
  • WILL MY ITEMS BE DISCREET?
    All orders are sent in courier bags or for larger items plain unmarked brown cardboard boxes. No one will know what the parcel contains.
  • WHEN IS PAYMENT TAKEN?
    Payment is taken as soon as the order has been placed
  • DO YOU HAVE A SHOP I CAN VISIT TO VIEW PRODUCTS?
    Yes we have a shop in Tyne and Wear, should you wish to come and visit please check out our contacts page for our full address. However, please note that prices are slightly more in store, this is due to higher overheads and License Costs.
  • WHY CAN’T I LOG INTO MY ACCOUNT?
    Most of the time you will find that you are entering the wrong e-mail address or password. Please re-input you details carefully, however should you still be having problems please e-mail us with your name, e-mail address and the problem you are experiencing.
  • WHAT NAME WILL SHOW ON MY BANK STATEMENT?
    We know that sometimes people like to keep their purchases of sex related products discreet, therefore your bank statement will simply show the name Voodoo Doll Clothing.

If you have any more questions, please don’t hesitate to contact us.

Order online or call us to place an order on 0191 597 6814